To make a new patient appointment, call or send us an email. Our team will get your information and work with you to set up an appointment at your convenience — either in-person at our Longview office or virtually.

Some of our patients are referred by their physician, but we do not require a referral for you to become a new patient. However, you may want to check with your insurance provider to make sure they don’t require a referral for certain visits types.

We accept all major insurance policies. This includes both private policies as well as government/community policies. The policies we are most commonly asked about are Medicaid, Medicare and Tricare and we accept all of those policies.

If you do not have insurance and are in need of financial assistance, we offer a sliding scale program. One of our case managers can help you apply at our office. To assess your eligibility, click here for our fee schedule.

That’s okay! All our incoming first-time patients complete a new patient appointment. During this time we will assess your service needs and review everything with you. Together you and your provider will collaborate and decide what services and treatments are right for you.

Please bring your ID/driver’s license, a copy of your insurance card if you are using insurance, and a list of any current medications you are taking including dosage and frequency.

Please complete your New Patient Packet we emailed to you OR arrive 30 minutes early to your appointment to complete your paperwork in our office.

Click here for our new patient paperwork.

No worries! If you’re having trouble filling out your paperwork, one of our patient navigators/case managers can help you complete it. Come in any time before your appointment and let the front desk know you need help with your paperwork. They will connect you with one of our patient navigators/case managers so you can work on your paperwork together.

We know it can sometimes feel overwhelming not knowing what to expect before appointments. One of our primary goals is to make sure you are comfortable and informed — and make sure we provide the best care possible.

The new patient packet includes questions about your recent mood and your life experiences. You choose what you are comfortable sharing, but this information gives us an idea about how you’ve been feeling and ways we might be able to help.

You can always talk with your provider about any reservations and together find the best solution to make you comfortable.

Yes! Both our primary care providers as well as our psychiatric care providers are able to prescribe medications.

Yes, we treat children, but it is on a case-by-case basis. Our doors are open to anyone who may need our services, and in the event your child needs specific services that we cannot provide, we will direct you to more targeted/appropriate resources.

If you feel as though you are having a crisis and need help talking through it and getting help, call our 24/7 crisis hotline at (800) 375-5001 for immediate assistance.

If you are having thoughts of harming yourself, please call 988 the suicide &crisis lifeline.

If you are having a life-threatening medical emergency call 911 or go to your closest local emergency room.

In the event that you need to cancel your appointment, we do require 24-hour notice prior to your scheduled appointment.

Click here to review our cancellation policy.